SAP slogan says “Run Simple!”. This is may be suitable for the business and end users. But as far as the BASIS teams is concerned, managing the growing and diversifying SAP landscapes and lifecycle is huge thing and it is not simple. The move to new SAP technologies (such as HANA, Sybase, BOBJ, virtualization, cloud, etc.) has requires more requirements, demands and knowledge on the BASIS, Infrastructure and IT Operations teams. One example of this includes deployments of SAP HANA. You will need to protect it with a Business Continuity strategy for High Availability and Disaster Recovery.
SAP monitoring and incident management are big parts of SAP support and regardless who is responsible for it, needs to be performed.
Literally thousands of alerts and metrics make up what is commonly known as CCMS (Computer Center Management System). Eventually, these will be neglected as they take so much time to monitor and as the number of systems multiply, they quickly become impractical to manage.
To the help to automation of basic BASIS monitoring task, a basic checklist is useful for spot checks, and regular health check of the system, and may contain the following for an ABAP system:
|DB01||Database Lockwaits & Deadlock|
|DB12||Backup / Restore Information|
|DB13||Scheduled DB jobs|
|ST04||DB Performance Analysis (or use DBACOCKPIT)|
|SM50||Process Overview (SM51 or SM66 other view)|
|SM37||Select Background jobs (or RZ01 for graphical view of jobs)|
|SM12||Lock Entry List|
|SM04||Users (or AL08 for other view)|
|SP01||Spool: Request Screen|
|SP12||TemSe Administration Consistency Check|
|SM35||Batch input: Initial Screen|
|ST22||ABAP Dump Analysis|
Start looking to a system with these transactions includes answers of below questions:
- What to look for?
- What to do if a problem is found?
- How often should they be checked?
- How to set thresholds?
Literally thousands of alerts and metrics make up what is commonly known as CCMS (Computer Center Management System).
Monitoring Areas (by order of importance)
(Related links will be added time to time.)
- Database Lock waits & Deadlocks
- Spool Management
- Database Allocation & Utilization
- Backup / Restore Information
- Scheduled DB jobs
- DB Performance Analysis
- Application Server Resource Utilization: Processes, Dispatcher Queues
- Update Records
- tRFC & qRFC Queues
- System Logs (App, DB, OS)
- Background jobs
- Application Locks and Enqueue
- ABAP Dump Analysis
- Workload: Application Performance Analysis
- Operating System Monitoring